Citizens Advice
The national charity and network of local charities giving free, confidential advice on money, debt, benefits, housing, energy, work and consumer problems, online, by phone and in person across England and Wales.
Partner charity: signed an agreement with Voucher Magpie
About Citizens Advice
Citizens Advice gives people free, confidential and independent advice, whoever they are and whatever their problem. In its own words, "We give people the knowledge and confidence they need to find their way forward and we work to challenge the underlying causes of their problems." It is a national charity working with a network of independent local Citizens Advice charities. People come to Citizens Advice about money and debt, benefits, housing, energy, work and much more. Its free Adviceline in England is 0800 144 8848, and its debt helpline is 0800 240 4420.
It began at the outbreak of the Second World War. The first 200 bureaux opened on 4 September 1939, the day after war was declared, run by volunteers from public buildings and private houses. By 1942 there were 1,074 of them. Debt was one of the first problems people brought, as incomes fell when men were called up, and it is still one of the biggest today. The National Association of Citizens Advice Bureaux took the name Citizens Advice in 2003.
Today it helps people in about 2,400 locations across England, Wales and the Channel Islands, with 19,000 volunteers and 12,000 staff. Since the cost-of-living crisis, record numbers of people have turned to it for help. In 2025-26 it helped more than 2.4 million people with one-to-one advice: 689,000 face to face, 1.62 million by phone and 800,000 by email or webchat. Its online advice pages were viewed 61 million times. It says its advice saved government and public services at least £900 million that year, and that every £1 spent on the service brings its clients £9.20 of benefit.
Every time a supporter shops online through Voucher Magpie with Citizens Advice chosen, we donate 50% of the commission the shop pays us to the charity, at no extra cost to the shopper.
What they do
- Gives free, confidential advice online, by phone and in person in about 2,400 locations
- Helps people with debt, benefits, housing, energy, work and consumer problems
- Runs a free Adviceline and debt helpline, with 1.62 million people helped by phone in 2025-26
- Campaigns on the causes of people's problems, and is the statutory consumer watchdog for energy and post
Information from Citizens Advice and the Charity Commission register: www.citizensadvice.org.uk, register-of-charities.charitycommission.gov.uk.
How your shopping helps
Pick Citizens Advice and shop as normal using codes and deals on Voucher Magpie. When a store pays us commission for your order, we donate 50% of it to Citizens Advice. You pay the same price and still get the discount.
We pay each cause its confirmed commission every quarter (Jan, Apr, Jul, Oct), once the shop has confirmed the sale, usually 30 to 90 days after the order.
Get the fundraising pack: your link and QR code, an A4 poster to print, and messages ready to send to supporters.